privacy policy
last updated 11 October 2026
this policy explains how justcoconut ltd ("justcoconut", "we", "us") collects and uses your personal data when you visit our website or buy from us. we are the data controller for this information.
what we collect
- contact and delivery details: your name, email, phone number and delivery address.
- order details: what you bought, when, and your subscription preferences.
- payment details: handled securely by Stripe. we never see or store your full card number.
- basic technical data: such as browser type and pages visited, to keep the site working well.
how we use it
- to process, deliver and support your orders and subscriptions (performance of a contract).
- to send service emails about your orders (performance of a contract).
- to send marketing emails, only if you opt in. you can unsubscribe at any time (consent).
- to prevent fraud and meet our legal and accounting obligations (legitimate interests and legal obligation).
who we share it with
trusted providers who help us run the business, such as our payment processor (Stripe), delivery partners and email provider, only as needed to provide our service. we never sell your data.
how long we keep it
order records are kept for 6 years for tax purposes. other data is kept only as long as needed for the purposes above.
your rights
you can ask to access, correct, delete or export your data, or object to how we use it, by emailing hello@justcoconut.co.uk. you can also complain to the Information Commissioner's Office (ico.org.uk).
cookies
we use only the cookies needed to run the site and checkout. if we add analytics or marketing cookies, we'll ask for your consent first.